From the Back Cover This is the complete interactive instruction book, easily followed, yet technically complete for the advanced food manager, by a proven expert in the field. This book was written with a total focus on the food industry, designed for the food industry and the food industry alone. Total Quality Management is the only answer to guide a food firm, its people, its quality of products, and improve its productivity and provide that service, that food product, and that expectation which the customer wants. Every firm that endorses, resources, and practices a Total Quality Management program will find great and meaningful accomplishments today and in the immediate future. It's the right step to achieve excellence and the development of satisfied customers. It will help you to more than meet your competition and build your bottom line. This book was written with a total focus on the Food Industry, designed for the food industry and the food industry alone. Read more About the Author Wilbur A. Gould is Professor Emeritus of Food Science and Technology, Department of Horticulture, and former Director of the Food Industries Center and The Ohio State University, Executive Director of Mid-America Food Processor Association, as well as a consultant to the food industries. Read more
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